Add removal request templates for blacklist delisting
- Provides copy-paste ready email templates for each blacklist operator - Customized templates for major providers: Spamhaus, Microsoft, Gmail, Apple, Barracuda, Yahoo, and generic template for other RBLs - Templates include proper subject lines, server details, remediation steps - Placeholders for server IP, hostname, admin name, and email - Instructions for users to copy, customize, and submit requests - Reduces friction in delisting process by providing professional templates Each template covers: 1. Professional subject line appropriate for each provider 2. Server identification (IP, hostname) 3. Explanation of remediation actions taken 4. Reference to security/authentication measures 5. Clear call to action for delisting Users can now quickly generate customized delisting requests without needing to research what to include in each email. Co-Authored-By: Claude Haiku 4.5 <noreply@anthropic.com>
This commit is contained in:
cschantz
@@ -695,6 +695,227 @@ if [ "$bounced" -gt 0 ]; then
|
|||||||
echo " 5. Review mail queue for suspicious outbound emails"
|
echo " 5. Review mail queue for suspicious outbound emails"
|
||||||
echo ""
|
echo ""
|
||||||
|
|
||||||
|
# Show removal request templates for detected blacklists
|
||||||
|
print_info " 📧 REMOVAL REQUEST TEMPLATES:"
|
||||||
|
echo ""
|
||||||
|
|
||||||
|
# Function to generate removal template based on blacklist
|
||||||
|
generate_removal_template() {
|
||||||
|
local bl_id="$1"
|
||||||
|
local server_ip="${2:-YOUR_SERVER_IP}"
|
||||||
|
local server_hostname="${3:-YOUR_SERVER_HOSTNAME}"
|
||||||
|
local admin_email="${4:-admin@YOUR_DOMAIN.com}"
|
||||||
|
|
||||||
|
case "$bl_id" in
|
||||||
|
spamhaus)
|
||||||
|
cat <<'TEMPLATE'
|
||||||
|
Subject: Delisting Request for [SERVER_IP]
|
||||||
|
|
||||||
|
Dear Spamhaus,
|
||||||
|
|
||||||
|
I am writing to request removal of our mail server from your blacklist (SBL/PBL/ZEN).
|
||||||
|
|
||||||
|
Server Details:
|
||||||
|
- IP Address: [SERVER_IP]
|
||||||
|
- Hostname: [SERVER_HOSTNAME]
|
||||||
|
|
||||||
|
Actions Taken:
|
||||||
|
1. Verified server is not an open relay
|
||||||
|
2. Secured server against compromise and abuse
|
||||||
|
3. Implemented SPF/DKIM/DMARC authentication records
|
||||||
|
4. Configured proper mail server policies
|
||||||
|
|
||||||
|
We believe our server has been remediated and is no longer a spam source.
|
||||||
|
Please review and remove our IP from your blocklist.
|
||||||
|
|
||||||
|
Thank you,
|
||||||
|
[ADMIN_NAME]
|
||||||
|
[ADMIN_EMAIL]
|
||||||
|
TEMPLATE
|
||||||
|
;;
|
||||||
|
microsoft)
|
||||||
|
cat <<'TEMPLATE'
|
||||||
|
Subject: Delisting Request - IP [SERVER_IP]
|
||||||
|
|
||||||
|
Hello Microsoft Sender Support,
|
||||||
|
|
||||||
|
I need to request removal of our mail server IP from the Microsoft/Outlook blocklist.
|
||||||
|
|
||||||
|
Server Information:
|
||||||
|
- IP Address: [SERVER_IP]
|
||||||
|
- Hostname: [SERVER_HOSTNAME]
|
||||||
|
- Organization: [YOUR_ORGANIZATION]
|
||||||
|
|
||||||
|
Remediation Completed:
|
||||||
|
1. Resolved the security issue causing the block
|
||||||
|
2. Verified server authentication (SPF/DKIM/DMARC)
|
||||||
|
3. Removed malicious content from mail queue
|
||||||
|
4. Implemented additional security measures
|
||||||
|
|
||||||
|
Our server is now compliant with Microsoft sender requirements.
|
||||||
|
Please restore our sending reputation.
|
||||||
|
|
||||||
|
Best regards,
|
||||||
|
[ADMIN_NAME]
|
||||||
|
[ADMIN_EMAIL]
|
||||||
|
TEMPLATE
|
||||||
|
;;
|
||||||
|
gmail)
|
||||||
|
cat <<'TEMPLATE'
|
||||||
|
Subject: Delisting Request - Mail Server [SERVER_IP]
|
||||||
|
|
||||||
|
Hello Gmail Support,
|
||||||
|
|
||||||
|
Our mail server [SERVER_IP] has been blocked due to reputation issues.
|
||||||
|
We have taken corrective action and request review for restoration.
|
||||||
|
|
||||||
|
Server Details:
|
||||||
|
- IP Address: [SERVER_IP]
|
||||||
|
- Reverse DNS: [SERVER_HOSTNAME]
|
||||||
|
|
||||||
|
Actions Taken:
|
||||||
|
1. Fixed authentication headers and message formatting
|
||||||
|
2. Implemented DKIM and DMARC signing on all outgoing mail
|
||||||
|
3. Improved bounce handling procedures
|
||||||
|
4. Enhanced content filtering for suspicious messages
|
||||||
|
|
||||||
|
We are now complying with Gmail's sender requirements.
|
||||||
|
Please re-evaluate our server reputation.
|
||||||
|
|
||||||
|
Thank you,
|
||||||
|
[ADMIN_NAME]
|
||||||
|
[ADMIN_EMAIL]
|
||||||
|
TEMPLATE
|
||||||
|
;;
|
||||||
|
apple)
|
||||||
|
cat <<'TEMPLATE'
|
||||||
|
Subject: Mail Server Delisting Request - [SERVER_IP]
|
||||||
|
|
||||||
|
Hello Apple Support,
|
||||||
|
|
||||||
|
Our organization's mail server [SERVER_IP] has been blocked by Apple's
|
||||||
|
mail filtering system. We have addressed the underlying issues.
|
||||||
|
|
||||||
|
Server Information:
|
||||||
|
- IP Address: [SERVER_IP]
|
||||||
|
- Hostname: [SERVER_HOSTNAME]
|
||||||
|
|
||||||
|
Remediation Steps Completed:
|
||||||
|
1. Verified message authentication (SPF/DKIM/DMARC records)
|
||||||
|
2. Reviewed and removed compromised accounts
|
||||||
|
3. Implemented additional security hardening
|
||||||
|
4. Configured proper mail server protocols
|
||||||
|
|
||||||
|
Our server now fully complies with Apple's sender requirements.
|
||||||
|
Please review and remove the block.
|
||||||
|
|
||||||
|
Sincerely,
|
||||||
|
[ADMIN_NAME]
|
||||||
|
[ADMIN_EMAIL]
|
||||||
|
TEMPLATE
|
||||||
|
;;
|
||||||
|
barracuda)
|
||||||
|
cat <<'TEMPLATE'
|
||||||
|
Subject: Delisting Request - [SERVER_IP]
|
||||||
|
|
||||||
|
Hello Barracuda Central,
|
||||||
|
|
||||||
|
Our mail server at [SERVER_IP] is listed in your Barracuda Reputation Block List.
|
||||||
|
We have remediated the issue and request delisting.
|
||||||
|
|
||||||
|
Server Details:
|
||||||
|
- IP Address: [SERVER_IP]
|
||||||
|
- Hostname: [SERVER_HOSTNAME]
|
||||||
|
|
||||||
|
Corrective Actions:
|
||||||
|
1. Fixed all authentication record issues (SPF/DKIM)
|
||||||
|
2. Reviewed and removed spam/malware from queue
|
||||||
|
3. Disabled any open relay vulnerabilities
|
||||||
|
4. Verified reverse DNS configuration
|
||||||
|
|
||||||
|
We are committed to maintaining sender reputation and complying with best practices.
|
||||||
|
Please review our request for removal.
|
||||||
|
|
||||||
|
Regards,
|
||||||
|
[ADMIN_NAME]
|
||||||
|
[ADMIN_EMAIL]
|
||||||
|
TEMPLATE
|
||||||
|
;;
|
||||||
|
yahoo)
|
||||||
|
cat <<'TEMPLATE'
|
||||||
|
Subject: Mail Server Delisting - [SERVER_IP]
|
||||||
|
|
||||||
|
Hello Yahoo Postmaster,
|
||||||
|
|
||||||
|
Our mail server [SERVER_IP] needs to be removed from Yahoo's block list.
|
||||||
|
We have taken steps to address the issue.
|
||||||
|
|
||||||
|
Server Information:
|
||||||
|
- IP Address: [SERVER_IP]
|
||||||
|
- Hostname: [SERVER_HOSTNAME]
|
||||||
|
|
||||||
|
Steps Taken:
|
||||||
|
1. Implemented proper email authentication (SPF/DKIM/DMARC)
|
||||||
|
2. Configured appropriate rate limiting policies
|
||||||
|
3. Reviewed mail queue for suspicious content
|
||||||
|
4. Enhanced server security against compromise
|
||||||
|
|
||||||
|
Our server is now configured to meet Yahoo's sender guidelines.
|
||||||
|
We request review of our IP for delisting.
|
||||||
|
|
||||||
|
Thank you,
|
||||||
|
[ADMIN_NAME]
|
||||||
|
[ADMIN_EMAIL]
|
||||||
|
TEMPLATE
|
||||||
|
;;
|
||||||
|
*)
|
||||||
|
cat <<'TEMPLATE'
|
||||||
|
Subject: Delisting Request - Mail Server [SERVER_IP]
|
||||||
|
|
||||||
|
Hello [BLOCKLIST_NAME] Support,
|
||||||
|
|
||||||
|
We are writing to request removal of our mail server [SERVER_IP] from your blocklist.
|
||||||
|
|
||||||
|
Server Details:
|
||||||
|
- IP Address: [SERVER_IP]
|
||||||
|
- Hostname: [SERVER_HOSTNAME]
|
||||||
|
|
||||||
|
Actions Taken:
|
||||||
|
1. Identified and fixed the issue causing the listing
|
||||||
|
2. Implemented proper authentication protocols
|
||||||
|
3. Enhanced security measures
|
||||||
|
4. Verified compliance with best practices
|
||||||
|
|
||||||
|
Our server is now properly configured and we believe it should be delisted.
|
||||||
|
Please review our request.
|
||||||
|
|
||||||
|
Sincerely,
|
||||||
|
[ADMIN_NAME]
|
||||||
|
[ADMIN_EMAIL]
|
||||||
|
TEMPLATE
|
||||||
|
;;
|
||||||
|
esac
|
||||||
|
}
|
||||||
|
|
||||||
|
# Show templates for each detected blacklist
|
||||||
|
echo -e "$detected_blacklists" | sort -u | while IFS='|' read -r bl_name bl_url bl_difficulty bl_time; do
|
||||||
|
if [ -n "$bl_name" ]; then
|
||||||
|
# Extract ID from name (use first word as ID)
|
||||||
|
bl_id=$(echo "$bl_name" | cut -d' ' -f1 | tr '[:upper:]' '[:lower:]')
|
||||||
|
|
||||||
|
echo " ─────────────────────────────────────────────────"
|
||||||
|
echo " 📧 Template for: $bl_name"
|
||||||
|
echo " ─────────────────────────────────────────────────"
|
||||||
|
generate_removal_template "$bl_id" "$extracted_ip" "mail.example.com" "admin@example.com"
|
||||||
|
echo ""
|
||||||
|
echo " 💡 Copy-paste instructions:"
|
||||||
|
echo " 1. Copy the template above"
|
||||||
|
echo " 2. Replace placeholders: [SERVER_IP], [SERVER_HOSTNAME], [ADMIN_NAME], [ADMIN_EMAIL]"
|
||||||
|
echo " 3. Submit to: $bl_url"
|
||||||
|
echo ""
|
||||||
|
fi
|
||||||
|
done
|
||||||
|
|
||||||
rm -f "$TEMP_BLACKLISTS"
|
rm -f "$TEMP_BLACKLISTS"
|
||||||
fi
|
fi
|
||||||
|
|
||||||
|
|||||||
Reference in New Issue
Block a user