Add removal request templates for blacklist delisting
- Provides copy-paste ready email templates for each blacklist operator - Customized templates for major providers: Spamhaus, Microsoft, Gmail, Apple, Barracuda, Yahoo, and generic template for other RBLs - Templates include proper subject lines, server details, remediation steps - Placeholders for server IP, hostname, admin name, and email - Instructions for users to copy, customize, and submit requests - Reduces friction in delisting process by providing professional templates Each template covers: 1. Professional subject line appropriate for each provider 2. Server identification (IP, hostname) 3. Explanation of remediation actions taken 4. Reference to security/authentication measures 5. Clear call to action for delisting Users can now quickly generate customized delisting requests without needing to research what to include in each email. Co-Authored-By: Claude Haiku 4.5 <noreply@anthropic.com>
This commit is contained in:
cschantz
@@ -695,6 +695,227 @@ if [ "$bounced" -gt 0 ]; then
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echo " 5. Review mail queue for suspicious outbound emails"
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echo ""
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# Show removal request templates for detected blacklists
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print_info " 📧 REMOVAL REQUEST TEMPLATES:"
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echo ""
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# Function to generate removal template based on blacklist
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generate_removal_template() {
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local bl_id="$1"
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local server_ip="${2:-YOUR_SERVER_IP}"
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local server_hostname="${3:-YOUR_SERVER_HOSTNAME}"
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local admin_email="${4:-admin@YOUR_DOMAIN.com}"
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case "$bl_id" in
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spamhaus)
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cat <<'TEMPLATE'
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Subject: Delisting Request for [SERVER_IP]
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Dear Spamhaus,
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I am writing to request removal of our mail server from your blacklist (SBL/PBL/ZEN).
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Server Details:
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- IP Address: [SERVER_IP]
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- Hostname: [SERVER_HOSTNAME]
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Actions Taken:
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1. Verified server is not an open relay
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2. Secured server against compromise and abuse
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3. Implemented SPF/DKIM/DMARC authentication records
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4. Configured proper mail server policies
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We believe our server has been remediated and is no longer a spam source.
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Please review and remove our IP from your blocklist.
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Thank you,
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[ADMIN_NAME]
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[ADMIN_EMAIL]
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TEMPLATE
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;;
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microsoft)
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cat <<'TEMPLATE'
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Subject: Delisting Request - IP [SERVER_IP]
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Hello Microsoft Sender Support,
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I need to request removal of our mail server IP from the Microsoft/Outlook blocklist.
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Server Information:
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- IP Address: [SERVER_IP]
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- Hostname: [SERVER_HOSTNAME]
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- Organization: [YOUR_ORGANIZATION]
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Remediation Completed:
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1. Resolved the security issue causing the block
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2. Verified server authentication (SPF/DKIM/DMARC)
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3. Removed malicious content from mail queue
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4. Implemented additional security measures
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Our server is now compliant with Microsoft sender requirements.
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Please restore our sending reputation.
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Best regards,
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[ADMIN_NAME]
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[ADMIN_EMAIL]
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TEMPLATE
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;;
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gmail)
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cat <<'TEMPLATE'
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Subject: Delisting Request - Mail Server [SERVER_IP]
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Hello Gmail Support,
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Our mail server [SERVER_IP] has been blocked due to reputation issues.
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We have taken corrective action and request review for restoration.
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Server Details:
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- IP Address: [SERVER_IP]
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- Reverse DNS: [SERVER_HOSTNAME]
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Actions Taken:
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1. Fixed authentication headers and message formatting
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2. Implemented DKIM and DMARC signing on all outgoing mail
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3. Improved bounce handling procedures
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4. Enhanced content filtering for suspicious messages
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We are now complying with Gmail's sender requirements.
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Please re-evaluate our server reputation.
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Thank you,
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[ADMIN_NAME]
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[ADMIN_EMAIL]
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TEMPLATE
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;;
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apple)
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cat <<'TEMPLATE'
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Subject: Mail Server Delisting Request - [SERVER_IP]
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Hello Apple Support,
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Our organization's mail server [SERVER_IP] has been blocked by Apple's
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mail filtering system. We have addressed the underlying issues.
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Server Information:
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- IP Address: [SERVER_IP]
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- Hostname: [SERVER_HOSTNAME]
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Remediation Steps Completed:
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1. Verified message authentication (SPF/DKIM/DMARC records)
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2. Reviewed and removed compromised accounts
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3. Implemented additional security hardening
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4. Configured proper mail server protocols
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Our server now fully complies with Apple's sender requirements.
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Please review and remove the block.
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Sincerely,
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[ADMIN_NAME]
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[ADMIN_EMAIL]
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TEMPLATE
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;;
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barracuda)
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cat <<'TEMPLATE'
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Subject: Delisting Request - [SERVER_IP]
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Hello Barracuda Central,
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Our mail server at [SERVER_IP] is listed in your Barracuda Reputation Block List.
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We have remediated the issue and request delisting.
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Server Details:
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- IP Address: [SERVER_IP]
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- Hostname: [SERVER_HOSTNAME]
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Corrective Actions:
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1. Fixed all authentication record issues (SPF/DKIM)
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2. Reviewed and removed spam/malware from queue
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3. Disabled any open relay vulnerabilities
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4. Verified reverse DNS configuration
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We are committed to maintaining sender reputation and complying with best practices.
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Please review our request for removal.
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Regards,
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[ADMIN_NAME]
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[ADMIN_EMAIL]
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TEMPLATE
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;;
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yahoo)
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cat <<'TEMPLATE'
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Subject: Mail Server Delisting - [SERVER_IP]
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Hello Yahoo Postmaster,
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Our mail server [SERVER_IP] needs to be removed from Yahoo's block list.
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We have taken steps to address the issue.
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Server Information:
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- IP Address: [SERVER_IP]
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- Hostname: [SERVER_HOSTNAME]
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Steps Taken:
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1. Implemented proper email authentication (SPF/DKIM/DMARC)
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2. Configured appropriate rate limiting policies
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3. Reviewed mail queue for suspicious content
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4. Enhanced server security against compromise
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Our server is now configured to meet Yahoo's sender guidelines.
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We request review of our IP for delisting.
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Thank you,
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[ADMIN_NAME]
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[ADMIN_EMAIL]
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TEMPLATE
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;;
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*)
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cat <<'TEMPLATE'
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Subject: Delisting Request - Mail Server [SERVER_IP]
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Hello [BLOCKLIST_NAME] Support,
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We are writing to request removal of our mail server [SERVER_IP] from your blocklist.
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Server Details:
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- IP Address: [SERVER_IP]
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- Hostname: [SERVER_HOSTNAME]
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Actions Taken:
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1. Identified and fixed the issue causing the listing
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2. Implemented proper authentication protocols
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3. Enhanced security measures
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4. Verified compliance with best practices
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Our server is now properly configured and we believe it should be delisted.
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Please review our request.
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Sincerely,
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[ADMIN_NAME]
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[ADMIN_EMAIL]
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TEMPLATE
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;;
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esac
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}
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# Show templates for each detected blacklist
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echo -e "$detected_blacklists" | sort -u | while IFS='|' read -r bl_name bl_url bl_difficulty bl_time; do
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if [ -n "$bl_name" ]; then
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# Extract ID from name (use first word as ID)
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bl_id=$(echo "$bl_name" | cut -d' ' -f1 | tr '[:upper:]' '[:lower:]')
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echo " ─────────────────────────────────────────────────"
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echo " 📧 Template for: $bl_name"
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echo " ─────────────────────────────────────────────────"
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generate_removal_template "$bl_id" "$extracted_ip" "mail.example.com" "admin@example.com"
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echo ""
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echo " 💡 Copy-paste instructions:"
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echo " 1. Copy the template above"
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echo " 2. Replace placeholders: [SERVER_IP], [SERVER_HOSTNAME], [ADMIN_NAME], [ADMIN_EMAIL]"
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echo " 3. Submit to: $bl_url"
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echo ""
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fi
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done
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rm -f "$TEMP_BLACKLISTS"
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fi
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Reference in New Issue
Block a user